Contact Us

General Enquiry

General Enquiries

If you have a question or need a little help with something that is not covered in the options below, we are here to assist. Please use our live chat facility in the first instance, or submit a contact form for further support.

Product or Service Enquiry

If you need more information about a product, technical specification sheet, or assistance with any service such as Sheet Cutting, Bespoke Timber Profiles, or Engineered Wood Products, you have three options to get in touch.
You can use our Live Chat facility, submit a contact form, or for complex enquiries please email [email protected], including your postcode and product/service requirement in your email.

Help with Online Orders or an Online Account

For help placing an online order, or setting up and using an online account, our dedicated web team can assist you. In the first instance please use our live chat facility to raise your support need. Alternatively you can email us on [email protected]. Please include your account number (if applicable), as well as your postcode, on all enquiries.
For support with an existing online order, please contact the Alsford branch that is noted on your order confirmation email, and the branch team will be able to give you direct support about your individual order.

Help with your Trade Credit Account

For assistance connecting your existing Trade Credit Account, to an online account, please contact [email protected], including your account reference, account postcode and contact details on your email. Most online account connections for our Trade Credit customers can be made on the same day.
If you have a further account query related to your Trade Credit Account, or need to discuss payment options, please contact our Credit Control team directly on [email protected]. Please include your account reference, account postcode and contact details on your email.

Refunds and Returns

Our refund and return policy can be found in our Terms & Conditions of Sale. Returns should be arranged by contacting the branch who delivered your order, or by emailing [email protected], including your order reference and reason for return.
If you need to discuss a refund applied to a credit account, please contact [email protected]. Please include your Credit Account number and contact details on your email.

Delivery Information

Delivery options for individual products are included on each product page. For further information about the delivery methods available from Alsford please see our Delivery Information Page.
For questions related to delivery of a specific order, please contact the branch in charge of your delivery, as detailed on your order confirmation. Alternatively contact details for all Alsford branches are available in our Branch Directory.

Speak to an Alsford branch

For branch-specific enquiries, you can contact your local branch directly. Branch details are included on all order confirmations and are accessible on our Branch Locator page , or through our Branch Directory.

Contact Alsford Head Office

Alsford.co.uk orders are processed and delivered through our network of branches, and for any queries they are your most direct point of contact. However we understand that there are times when you may feel Head Office is best suited to your needs. In that instance please email us on [email protected] with an outline of your query, postcode and contact details. Alternatively please call 01322 333088.